The Journey Begins in 5, 4, 3, 2, 1...: Customer Service in a Shrinking Economy

Customer Service in a Shrinking Economy - BusinessWeek: "Customer Service in a Shrinking Economy"

Opensocial

Google IO 2008 - Opensocial, a Standard for the Social Web
From: chanezon, 6 months ago

Google IO 2008 - Opensocial, a Standard for the Social Web

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OpenSocial is an open specification defining a common API that works on many different social websites, including MySpace, Plaxo, Hi5, Ning, orkut, Salesforce.com and LinkedIn, among others. This allows developers to learn one API, then write a social application for any of those sites: Learn once, write anywhere.
In addition, in order to make it easier for developers of social sites to implement the API and make their site an OpenSocial container, the Apache project Shindig provides reference implementations for OpenSocial containers in two languages (Java, PHP). Shindig will define a language specific Service Provider Interface (SPI) that a social site can implement to connect Shindig to People, Persistence and Activities backend services for the social site. Shindig will then expose these services as OpenSocial JavaScript and REST APIs.
In this session we will explain what OpenSocial is, show examples of OpenSocial containers and applications, demonstrate how to create an OpenSocial application, and explain how to leverage Apache Shindig in order to implement an OpenSocial container.

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Toward a New Knowledge Society

Building Social Web Experience

Building Social Web Experience - Euroia 2008
From: lgoffin, 8 hours ago

Building Social Web Experience - Euroia 2008

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Building social experience is a keynote presented during euroIA2008 in Amsterdam and focus on delivering some key learning to build social experience on community and network site

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Branding 2.0 & Social Media

Brand 1st, Branding 2nd

Brand first, branding second
From: Brokenbulbs, 2 years ago

Brand first, branding second

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Broken Bulbs Blog : www.brokenbulbs.com Before you start the activities that communicate/promote your brand (branding), it's important to establish what your brand actually means; the type of product/service to which it adds value; what it stands for; its point of you and how -- and to what extent - - it really differs from other brands (establishing the brand). This presentation focuses on what your brand stands for and the problem it solves/aspiration it meets for individuals. http://www.brokenbulbs.com

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Crowdsourcing Social Intelligence

Crowdsourcing Social Intelligence: Socialising Intelligence
From: rizwantayabali, 1 month ago

Crowdsourcing Social Intelligence: Socialising Intelligence

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Presentation discussing the shift from social intelligence as personal to social intelligence as collective, driven by social networks and knowledge platforms. Created for the Ogunte womens' event on Facilitating Social Intelligence and women's role in it.

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Friday, February 20, 2009

Customer Service in a Shrinking Economy - BusinessWeek

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Social Networks Monetization

All About Google

Opensocial

Brand U.0

Business Model Example Series; Issue 1

Reshaping Your Business with Web 2.0

Toward a New Knowledge Society

Building Social Web Experience

Branding 2.0 & Social Media

Brand 1st, Branding 2nd

Business Model Innovation Matters

long tail business models

Seeds of Innovation Book Summary

Crowdsourcing Social Intelligence

Customer Experience Innovation and Strategic Growth

Business Model Innovation - Book

Social Business Model Innovation

East African Business Summit - business model sess

Universal Design for the Web

Social Media & Web 2.0

What Others Are Blogging About...

Blog Archive

About Me

Friday, February 20, 2009

Customer Service in a Shrinking Economy - BusinessWeek

No comments:

Social Networks Monetization

All About Google

Opensocial

Brand U.0

Business Model Example Series; Issue 1

Reshaping Your Business with Web 2.0

Toward a New Knowledge Society

Building Social Web Experience

Branding 2.0 &amp; Social Media

Brand 1st, Branding 2nd

Business Model Innovation Matters

long tail business models

Seeds of Innovation Book Summary

Crowdsourcing Social Intelligence

Customer Experience Innovation and Strategic Growth

Business Model Innovation - Book

Social Business Model Innovation

East African Business Summit - business model sess

Universal Design for the Web

Social Media &amp; Web 2.0

What Others Are Blogging About...

Blog Archive

About Me

Branding 2.0 & Social Media

Social Media & Web 2.0